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	<title>Annie Said..</title>
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	<description>Experience, Amplified.</description>
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		<title>Annie Said..</title>
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		<title>Perspective Counts.</title>
		<link>http://custexp.wordpress.com/2012/02/05/perspective-counts/</link>
		<comments>http://custexp.wordpress.com/2012/02/05/perspective-counts/#comments</comments>
		<pubDate>Sun, 05 Feb 2012 13:45:39 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=1040</guid>
		<description><![CDATA[A small tweak in perspective can go a long way. A few years ago I found myself in a rut. After catching up with a mentor, I took her advice and started looking at projects as building blocks as opposed to stops a train makes on its way from Point A to Point B. In [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=1040&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>Your Problems Should Never Become Your Customers&#8217; Problems</title>
		<link>http://custexp.wordpress.com/2012/01/24/yourproblem/</link>
		<comments>http://custexp.wordpress.com/2012/01/24/yourproblem/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 14:46:59 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

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		<slash:comments>2</slash:comments>
	
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		<title>Bringing The Brand And Brand Promise To Life Is A Big Piece Of Customer Experience</title>
		<link>http://custexp.wordpress.com/2011/06/08/bringing-the-brand-and-brand-promise-to-life-is-a-big-piece-of-customer-experience/</link>
		<comments>http://custexp.wordpress.com/2011/06/08/bringing-the-brand-and-brand-promise-to-life-is-a-big-piece-of-customer-experience/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 12:25:31 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=1009</guid>
		<description><![CDATA[Given Apple&#8217;s various announcements yesterday, I thought it&#8217;d be nice to republish this blog post highlighting Apple&#8217;s brand promise. &#8212;- When you see a brand logo, what sort of expectations come to mind? Let&#8217;s take a look at Apple, a brand that successfully brings the brand promise to life in all incarnations of the experience. When [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=1009&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Brand.</media:title>
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			<media:title type="html">Customer Lifecycle</media:title>
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		<title>The Experience of Consistency is What Gets People Coming Back</title>
		<link>http://custexp.wordpress.com/2011/06/07/the-experience-of-consistency-is-what-gets-people-coming-back/</link>
		<comments>http://custexp.wordpress.com/2011/06/07/the-experience-of-consistency-is-what-gets-people-coming-back/#comments</comments>
		<pubDate>Tue, 07 Jun 2011 10:42:48 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=984</guid>
		<description><![CDATA[As I continue to explore local businesses, I notice that I mentally categorize them into general buckets: You Get What You Pay For &#8211; varying expected sub-categorizations based on price, product and service quality Value Play &#8211; typically lower on the price and service scales but higher on product (or lower product and price and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=984&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>Lessons From Life: Sometimes, You Do Know Better Than Everyone Else</title>
		<link>http://custexp.wordpress.com/2011/04/07/lessons-from-life-sometimes-you-do-know-better-than-everyone-else/</link>
		<comments>http://custexp.wordpress.com/2011/04/07/lessons-from-life-sometimes-you-do-know-better-than-everyone-else/#comments</comments>
		<pubDate>Thu, 07 Apr 2011 16:04:28 +0000</pubDate>
		<dc:creator>Annie Tsai - Demandforce Director, Client Services</dc:creator>
				<category><![CDATA[Personal]]></category>
		<category><![CDATA[deep thoughts]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=975</guid>
		<description><![CDATA[The other day, I had my first golf lesson in almost a decade. Masa, my instructor, watched with intent, asked me to do some balance tests, followed by pretending to swing a bat and tennis racket. At the end of our first 30 minute session, Masa came to the conclusion that I should probably play [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=975&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">meannietsai</media:title>
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		<title>The Soft Benefits of Social Media Not to be Undervalued</title>
		<link>http://custexp.wordpress.com/2011/01/28/the-soft-benefits-of-social-media-not-to-be-undervalued/</link>
		<comments>http://custexp.wordpress.com/2011/01/28/the-soft-benefits-of-social-media-not-to-be-undervalued/#comments</comments>
		<pubDate>Fri, 28 Jan 2011 17:43:29 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[demandforce]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=52</guid>
		<description><![CDATA[I&#8217;ve dived cannon ball style into social media for small business. Because the relationship piece of running a business is extremely difficult to measure, the value is often overlooked. Small businesses have however always relied on a strong relationship to drive recurring revenue, which is why adding social media to their marketing mix makes so [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=52&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>Social Media Is About The Spark.</title>
		<link>http://custexp.wordpress.com/2011/01/02/social-media-is-about-the-spark/</link>
		<comments>http://custexp.wordpress.com/2011/01/02/social-media-is-about-the-spark/#comments</comments>
		<pubDate>Mon, 03 Jan 2011 05:32:59 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=955</guid>
		<description><![CDATA[In the beginning, marketers and businesspeople always start with a simple and relevant question &#8211;&#62; &#8220;What&#8217;s my return on investment?&#8221; If they don&#8217;t start with ROI, they ask this: &#8220;How am I measuring success?&#8221; These two questions are two of the most difficult questions to answer when it comes to social media. Yes, you can [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=955&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>Can Your Customers Tell When You&#8217;re Feeling &quot;Bleh&quot;?</title>
		<link>http://custexp.wordpress.com/2010/12/27/can-your-customers-tell-when-youre-feeling-bleh/</link>
		<comments>http://custexp.wordpress.com/2010/12/27/can-your-customers-tell-when-youre-feeling-bleh/#comments</comments>
		<pubDate>Mon, 27 Dec 2010 14:57:39 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=146</guid>
		<description><![CDATA[The short answer is &#8220;Yes&#8221;. The long answer is something like this: often yes, sometimes not because customers reaching out to you are often consumed with their task at hand, but usually yes because your tone or lack of spark can be a dead giveaway. The more relevant question is this: Does you feeling &#8220;bleh&#8221; [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=146&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>Experience Delivered vs. Experience Expected</title>
		<link>http://custexp.wordpress.com/2010/12/20/experience-delivered-vs-experience-expected/</link>
		<comments>http://custexp.wordpress.com/2010/12/20/experience-delivered-vs-experience-expected/#comments</comments>
		<pubDate>Mon, 20 Dec 2010 13:14:23 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=176</guid>
		<description><![CDATA[Expectations come from somewhere. Think back to your personal life and consider a time where your expectations were misaligned with the experience outcome. What did you do? How did the other party make things right? Did you walk away feeling good about your experience? The gap between the delivery of the experience and the expectation [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=176&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Expect</media:title>
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		<title>Enhancing Customer Relationships With Social Media &#8211; Customer Spotlight</title>
		<link>http://custexp.wordpress.com/2010/12/17/enhancing-customer-relationships-with-social-media-customer-spotlight/</link>
		<comments>http://custexp.wordpress.com/2010/12/17/enhancing-customer-relationships-with-social-media-customer-spotlight/#comments</comments>
		<pubDate>Fri, 17 Dec 2010 15:55:08 +0000</pubDate>
		<dc:creator>Annie</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Picking Your Brain]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[customer spotlight]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://custexp.wordpress.com/?p=926</guid>
		<description><![CDATA[I’m on a journey to find small businesses that understand the importance of owning their social media presence. Today I had a great conversation with one of Demandforce’s customers – Bell Tire &#38; Auto in Glendale, Arizona – where Dave Bankston injects a healthy dose of personality into the business’ Twitter and Facebook accounts. Spending [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=custexp.wordpress.com&amp;blog=15608779&amp;post=926&amp;subd=custexp&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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